We are dentists. We are also computer professionals. As dentists, we understand that you need IT solutions that are easy to use, HIPAA-compliant, and work quickly in case of emergencies. As IT experts and programmers, we understand that you need encrypted and secure data, support that is available 24/7, and advanced software that is at the forefront of the digital realm.
A fire can destroy your office, burning all of your patient records, billing information, and dental imaging. A snowstorm can prevent your staff from making it to the office, leaving you wondering how to notify all of your patients that you will be closed for the day. A computer can crash, wiping out all of the data on your hard drive.
True HIPAA compliance requires that unauthorized persons cannot access patient information. However, most off-site data backup companies encrypt information only as it moves between your office and theirs - once files arrive at the backup company, personnel at the company have full access to your patient's information. Not only is this in violation of HIPAA, but this situation has led to breaches of patient privacy when administrators have accidentally or purposefully leaked information to the public.
iSmart Data Service ensures that this will never be a problem with our products. Your data is automatically protected at your office with its own encryption key and sent to our datacenters through a secure channel (SSL). When it reaches our servers, our personnel cannot decrypt it without your unique password. Nothing can be read by our staff - even file names are garbled. All data is stored in encrypted form and only decrypted when you access it on your local computer or it is loaded into the virtual workstation.